We currently ship within the United States only, including Alaska, Hawaii and US territories. We are not able to ship internationally at this time.
Shipping is a flat $4.99 on every order, regardless of order size or destination within the US. The rate is shown at checkout before you pay. We do not offer free shipping.
Orders ship within 6 to 9 days. This window covers order processing and handover to the carrier. Once the parcel is moving you will receive a tracking number by email.
Delivery time after despatch varies with your location and the carrier's own network. Delays caused by the carrier, weather, customs or an incorrect address supplied at checkout are outside our control.
Every order goes out in plain, unbranded outer packaging. There is nothing on the outside of the box indicating what is inside or who it came from.
You will receive a confirmation email as soon as you order, and a second email with tracking once the parcel is despatched. If you have not received tracking after 9 days, contact us at support@vaewellness.com and we will chase it.
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we can resend it once you cover the reshipping cost.
Once a parcel leaves us it is in the carrier's hands, and we do not carry the cost of loss or transit damage as standard.
With Shipping Protection (offered at checkout): email us within 7 days of the delivery date with your order number and, for damage, a photo. We will replace the order or refund it in full, with nothing for you to pay.
Without Shipping Protection: we will give you the tracking record and any documentation you need to raise a claim directly with the carrier, but we are not able to replace or refund the order ourselves.
This does not apply to a unit that is genuinely faulty rather than damaged in transit — see our Refund Policy.
Email support@vaewellness.com.