You have 30 days from delivery to return an item. Return postage is paid by you, and a 20% restocking fee is deducted from your refund. Loss or damage that happens in transit is covered by Shipping Protection if you added it at checkout.
Example: on an $89.95 item, the refund would be $89.95 less the 20% restocking fee ($17.99), so $71.96, and you would have paid the return postage.
This is handled under our Shipping Policy rather than here. If you added Shipping Protection at checkout, email us within 7 days of delivery with your order number and a photo of any damage, and we will replace or refund the order in full — no restocking fee and no return postage. Without Shipping Protection, we will help you raise a carrier claim but cannot cover the loss ourselves.
A unit that is genuinely defective, as opposed to damaged in transit, is a different matter and Shipping Protection is not required. Email us within 30 days of delivery with your order number and a description of the fault. If we confirm the unit is faulty we will repair, replace or refund it, and no restocking fee applies. Nothing in this policy removes rights you have under applicable consumer law.
If we send you the wrong item that is our mistake, not yours. We will arrange the correct item at our cost with no fee and no return postage for you.
Email support@vaewellness.com with your order number and the reason for return. We will reply with the return address and instructions. Please do not send anything back before contacting us — unannounced returns cannot be tracked to your order and may not be refunded.
Once your return arrives and has been inspected, we process the refund within 5 business days to your original payment method. Your bank or card issuer may take a few days more to post it.
If your order has not shipped yet, email us and we will cancel it and refund you in full with no fee.
Email support@vaewellness.com.